#Clients and profits x cannot see the database anymore professional#

Special professional income averaging (SPIA) gift apportionment has not occurred for 2019, 20 income tax years Refresh the browser page to return to the communication history search screen.Increase the range or add additional filters.This occurs when no results are generated based on the filters you have selected. 'Communication history' screen does not progress from the loading page, after search scroll to вЂIncome tax lodgment status reportвЂ™ (current year + previous 3В years).The income tax lodgment status report (current year + previous 3В years) will display the status of your clients not lodged, lodged and not necessary Income tax returns including AMIT returns. If the trust return does not appear as outstanding under the вЂnot lodgedвЂ™ tab, you can confirm lodgment has been processed by reviewing the income tax account transactions. Lodged attribution managed investment trust (AMIT) tax return, not appearing under the income tax вЂhistoryвЂ™ tab The email or SMS details need to be removed and re-entered or manually entered if the field is blank, to proceed without error. On-demand income tax lodgment status report missing middle initial in client's names for sole traders and individualsД®rror received when the mobile phone number or email address is pre-populated in the payment plan reminder preferences page

#Clients and profits x cannot see the database anymore code#

Phone 13В 72В 86 Fast Key Code 3В 2В 2 to confirm your clients WPN. Outstanding activity statement on-demand reports return an incorrect withholding payer number (WPN) for some clients On-demand activity statement outstanding lodgment report not displaying valid withholding payer numbers (WPN's) To obtain your client list data use advanced search or view client list. On-demand income tax lodgment status report missing clients that donвЂ™t have due lodgmentsД¬lients not obligated to submit tax returns, are no longer included in this report.ДЇor more information go to client list. Using an alternate Internet browser is suggested to avoid this issue.ДЇor more information on supported desktop browsers see minimum system requirements. STP deferrals and exemptions page loads slowly for internet explorer users This is a known issue that we are working to resolve. Set the вЂresults per pageвЂ™ drop-down list to 25 or confirm results by using the communication history вЂ downloadвЂ™ function.

#Clients and profits x cannot see the database anymore software#

If you need further support, contact the technical helpdesk on 1300В 139В 373Д®nsure you have at hand details of the problem, internet browser and anti-virus and anti-malware software you are using.ДЄll communication history search results do not all display when the 'results per page' drop-down list is set to 50 or 100 per page

Your anti-virus and anti-malware software may also require exceptions specifically for External Link.

Whitelist the domain in your anti-virus and anti-malware software.

The quick links redirect you to the Online services for agents menu item, your anti-virus or anti-malware software may be interpreting this as redirecting you to an untrusted location.

The Access history report shows who, and when users have logged in to an online service and for registered agents which clients have been accessed. If you have concerns about who is accessing certain client records in your practice you can use the Access history report in Access Manager.

Until this issue is resolved, to add a restricted client, search using the client Id field.Д®rror message 'There is no record found for the specified search criteria.' received when attempting to add clients using client name field in Access Manager Refer to the Online services for agents user guide for more information on Online services for agents.Д®rror message 'You must select an agent number from the drop down list on the Restricted Clients screen to add a restricted client' received when attempting to search for a Restricted Client using a partial client identifier in the Access Manager Restricted clients list

Online services for business dashboard External LinkДЇurther information for technical assistance:.

Practitioner lodgment service dashboard External Link.

Online services for agents dashboard External Link.

Practitioner lodgment service (PLS) and Standard business reporting (SBR)ДЇurther information is available on the following dashboards:.

This page contains updates on the availability and performance of ATO systems for businesses and tax practitioners. Troubleshooting for businesses and tax practitioners